POLICIES & FREQUENTLY ASKED QUESTIONS
Please feel free to contact Allura Marie with any questions that you might have. Just email us at AlluraMarie@aol.com or use our contact page to enter your contact information and questions. We look forward to hearing from you and should respond to all inquiries within 2 business days! What is Allura Marie's Shipping Policy? TOP
At Allura Marie we ship within the United States using the USPS Priority Mail service and outside the US using FedEx. If another method is preferred, please contact us and we will accommodate and adjust the shipping costs as necessary. All shipments will be shipped within 5 business days of ordering and an email confirmation with the tracking information will be sent to the email address supplied on the order. Any custom requests for jewelry designs and creations will be shipped within 2 weeks unless there is a order requirement for extra materials, in which Allura Marie would be in contact to notify you of the extended lead time necessary. If overnight shipment is needed, please contact us for international and domestic rates. What forms of payment does Allura Marie accept? TOP
Allura Marie currently accepts VISA, MasterCard, and PayPal as methods of payment online. Please note that you DO NOT need a account at PayPal to be able to pay through the PayPal system. There is a section for credit card payments, this system processes your credit card safely and securely all without signing you up for a PayPal account. When paying through PayPal you have the ability to use Visa, MasterCard, Discover, or American Express.Does Allura Marie accept custom order requests? TOP
YES! Please check out our Custom Orders section of our store on our main page to get the details. We often get requests to match a bracelet, necklace, and earrings and we still have the matching materials in stock it can definitely be done!Does Allura Marie resize items if necessary? TOP
Most jewelry at Allura Marie can be adjusted. If you need a adjustment made to a specific piece, just simply send us an email prior to purchasing the item(s) and let us know what the new specifications are and we will let you know if it can be done and any additional costs are required.What is Allura Marie's return policy? TOP
All jewelry by Allura Marie is created with the customer in mind and it is very important that all customers are 100% satisfied with their purchases. If you receive your purchase and feel that it is misrepresented by the photos shown on the site or your are just simply dissatisfied, please contact us within 3 business days of receiving your purchase and Allura Marie will happily exchange your piece for another or refund your money minus all shipping expenses once the item is received back.
NOTE: All custom requested designs are non-refundable, sorry no exceptions.What is Allura Marie's privacy policy? TOP
At Allura Marie your privacy is very important to us. We will NEVER share your information with anyone for ANY reason what so ever. All information provided during ordering will be kept private and confidential.
At Allura Marie are committed to all of our customers' utmost satisfaction and security in their jewelry purchases. We intend to go above and beyond, offering committed customer service with a personal touch, quality one of a kind jewelry that is made to last, and adding in all of the extras that continue to bring back customers time and time again like complimentary gift boxes with a bow and optional customization on almost every piece of jewelry. What is Allura Marie's jewelry repair policy? TOP
Allura Marie jewelry is guaranteed to be handcrafted with the great attention to detail and care. However, with regular care and wear, your jewelry breaks within the first 30 days of the receipt of your purchase please contact us. We will work with you to get the items shipped back and we will repair free of charge minus the shipping expenses back to our business location. Upon completion of the repair Allura Marie will ship the piece back to you all shipping expenses paid by us.
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